Service Delivery & SLA Policy
At Stage-X – IT Services & Digital Solutions (a brand of STAGE-X), all our products represent professional technology services, digital software deliverables, and managed cloud solutions. Consequently, delivery is performed electronically with zero physical shipping fees.
1. Order Kickoff & Onboarding (Within 24–48 Hours)
Immediately upon confirmed order placement or invoice payment, you will receive an automated order confirmation and client onboarding questionnaire. Our lead project engineer will schedule a technical discovery call within 24 to 48 hours.
2. Digital Delivery Timelines
- Standard Technical Audits & Optimizations: Delivered in 2 to 4 working days (Core Web Vitals booster, deliverability audits, competitor analyses).
- Custom Web & Automation Deployments: Delivered in 3 to 7 working days (WordPress/WooCommerce development, email flows, CI/CD pipelines, Figma prototypes).
- Complex Full-Stack Applications & Cloud Clusters: Delivered in 7 to 10 working days according to approved sprint milestones.
3. Delivery Charges
Because all deliverables are provided digitally (via secure GitHub repositories, staging URLs, Figma links, cloud deployments, and client portal reports), there are Zero Shipping or Delivery Fees on all orders.
4. Deliverable Handover & Acceptance
Final project files, admin credentials, DNS cutover, and source code repositories are handed over upon milestone signoff, accompanied by our 30-day post-delivery technical warranty.